Replacement and Refund Policy
Pebble will provide a refund or replacement only if one is requested within 72 hours of the receipt of your order and only under the conditions listed below.
For any Warranty related concerns on replacement please head to Warranty policy section.
- Refund will also be given under circumstances where there is a delay in delivery of the product. In case the product is not received, you are eligible to cancel the order and the full amount will be refunded back to you within 5- 7 working days. (Pebble will not be responsible for delays in refund processing because of delays caused by banks, calamities, or national holidays).
- If a wrong product is received by the customer, a Replacement/Refund will be processed after customer consent.
Damaged product received. Any physical damage must be notified to us within 24 hours of receiving the product.
Under all the above conditions, we will arrange for a reverse pickup. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded. If a replacement is demanded, the cost of any missing items must be paid in advance, prior to the shipment of the replacement product.
Under no condition will a refund or replacement be provided under the below circumstances:
- The customer is not happy with the looks/sound of a defect-free product.
- Any electrical surge that caused damage by the customer
- Any physical damage that is not notified to us within 24 hours of receiving the product.
We strive to help our customers as much as possible and therefore have a liberal cancellation policy. However, under this policy:
- Cancellations requests will not be entertained if the customer contacts us after 24 hours of placing the order, he needs to contact us within 24 hours of placing the delivery.
- If the item is yet to be delivered and the product has been dispatched already within 24 hours, you may cancel the order by refusing delivery.
- Your refund process will be initiated after we receive the original product from the courier.