Warranty Policy

The warranty timelines for each Pebble product are listed in the product description and are also included in the Pebble product box.

If you experience any issues with your Pebble product, please contact us for a quicker resolution.

Pebble Warranty Guidelines
•    Customers must register their product on the Pebble website for warranty coverage. You can register by clicking on the following link: Register Your Product. If you face any issues during registration, feel free to reach out to our customer service team.
•    The Pebble warranty is valid only for the original purchaser of the product and is non-transferable.
•    Warranty services are limited to the repair or replacement of the product, and such services are provided at Pebble's sole discretion.
•    The original proof of purchase must include the name and address of the seller, the date and place of purchase, and the GST number. This is required when submitting any warranty replacement requests. Pebble reserves the right to refuse repair or service if any of these details are missing.
•    In case of any issues, customers must visit the nearest service centre to claim the warranty. If a service center is not available nearby, customers must raise a complaint through the website and complete the form.
•    Once Form is filled and complaint is raised , our service team will contact to customer and troubleshoot and resolve the issue.
•    If the issue is not resolved through phone or email, we will arrange for the product to be picked up from your address for repair or replacement. If reverse-pickup service is unavailable in your area, we will request you to self-ship the product to our warehouse and provide the tracking details to our customer service team.
•    Pebble is not responsible for any loss or damage that occurs during transit when you self-ship your product.
•    For warranty claims related to replacement, customers must self-ship products if they are older than 6 months from the date of purchase. The product should be safely packaged for return.
•    Customers are responsible for backing up any data stored on the product(s) and ensuring that no data is lost during the repair or replacement process. Pebble is not responsible or liable for any loss of data during this process.
•    Pebble's warranty coverage is limited to repairs and rectification of the reported fault. If a replacement is necessary, it will be for a device in equivalent condition, with or without packaging and accessories.
•    Pebble will not cover any claims related to rashes or skin allergies caused by the use of Pebble products, nor will we provide repairs or replacements for such issues.

•    While Pebble will make every effort to complete repairs quickly, please note that the replacement time may extend if spare parts or a similar product are unavailable. You will be informed of any delays.
•    If a product replacement occurs within the warranty period and the product is out of stock, an upgraded model of equivalent value will be offered. In such cases, the customer is not eligible for a gift card or refund, and the warranty will continue based on the original purchase date.

Pebble's warranty is not applicable in the following cases:
1.    The product has not been operated according to the instructions provided in the instruction manual.
2.    The warranty will not cover any damage caused by customer misuse, unauthorized repairs, or modifications. Additionally, the warranty is void if the product is subjected to abuse, damage from pests, pets, or rodents, accidental or incidental damage, liquid spills, extreme temperatures, adverse atmospheric conditions, water logging, use of non-specified chargers, or any physical damage such as cutting or breaking of wires. It also does not cover defects resulting from causes beyond control, such as lightning, abnormal voltage, or acts of God
3.    This warranty will automatically terminate upon the expiration of the warranty period specific to the model (as determined by the proof of purchase), even if the product has not been used during the warranty period for any reason.
4.    The warranty does not cover deterioration or peeling of the product's colour due to normal wear and tear or usage.
5.    Issues related to the product's appearance, such as dim display under sunlight or reduced sound quality due to dust or dirt accumulation, are also not covered.

End-of-Life (EOL) Product – No Warranty Policy

Objective:
This policy defines the service and warranty guidelines for all End-of-Life (EOL) products that have been marked as NW, R, QR Code,WV or NW_DD

1. Definition of EOL Products

Products categorized as End-of-Life (EOL) are units that are no longer in production, discontinued, liquidated, written-off, or not supported for further warranty obligations.

Such products are physically marked with one of the following identifiers:

  • NW – No Warranty

  • R – Rejected / Refurbished / Returned

  • NW_DD – No Warranty – Discontinued / Damaged / Demo

  • QR Code - No Warranty

  • WV – Warranty void

2. Warranty Status

  • All products marked NW, R, QR Code, WV and NW_DD do not carry any form of warranty from the company.

  • The company will not provide repair, replacement, refund, or service support for these units under warranty.

  • Any issue reported on such units will be treated as out-of-warranty, irrespective of the purchase date or claim history.

3. Service Centre Guidelines

All authorized service centres must adhere to the following:

  • If a customer brings an NW/R/WV/NW_DD-marked unit, the centre must inform the customer immediately that the product is EOL and not eligible for warranty.

  • No warranty job card should be created for these units.

  • Service centres may offer paid repair options only if parts are available (optional, depending on company policy).

  • A clear remark must be added in the system:
    “EOL Product – Marked NW/R/WV/NW_DD – No Warranty Applicable.”

4. Sales, Retail & Partner Communication

All Sales Team Members, Retailers, and Distributors must:

  • Inform customers that these specific marked products are non-warranty units.

  • Avoid committing any warranty promises for such stock.

  • Ensure transparency during sales to prevent disputes.

5. Company Liability

  • The company bears no liability for performance issues, part failures, defects, or damages on any product labeled NW/R/WV/QR Code/NW_DD.

  • Customers purchasing or receiving these units do so at their own discretion, acknowledging that the item comes with zero warranty support.

6. Compliance

All teams and service partners are required to follow this policy strictly.
Any deviation from this policy will be considered a violation of company guidelines.